Customer, Sales & Communications Automation
Customer Service Automation
Coordinate enquiries and service updates.
Book an Initial AppointmentSound familiar?
Did the customer hear back?
Get incoming requests to the right team and keep responses moving consistently.
- Today
- Service requests arrive by phone, email and text, and get written on whatever's nearest.
With Zerowait- Every request is logged, sorted and acknowledged, and the customer is kept informed.
What we'd automate
Example onlyA service request comes in
It's logged, prioritised and assigned, and the customer gets a reply
A job is scheduled
The customer is told the time, with a reminder the day before
A job is finished
The customer is updated and asked how it went
Part of Customer, Sales & Communications Automation
It works inside the systems you already use, with a person checking anything that needs judgement, and it's usually built alongside the rest of the category.
Where this can help
- Enquiry routing
- Service updates
- Response coordination
Problems this helps with
Start with one conversation.
One free conversation, usually 30 minutes to an hour. No preparation needed.
Book an Initial Appointment