HOW WE WORK
We listen. We map. We build.
One conversation to understand your work. Practical automation built around the systems you already use.
THE INITIAL APPOINTMENT
Leave knowing where automation could help.
Your first step with Zerowait is a practical conversation about the work slowing your team down. We listen, get a high-level picture of how it runs today and show you where automation could make a difference.
Book an Initial Appointment- Usually by video call, or in person if you're in Brisbane
- 30 minutes to an hour
- No cost, and no preparation needed
- Bring whoever knows the process best
- You leave with a clear next stepWhere time is being lost, where automation could help, and what we'd recommend next.
THE PROCESS
From first conversation to working automation.
Discover
Understand the business, systems, processes and pain points.
STARTS IN YOUR APPOINTMENTIdentify
Find repetitive work, bottlenecks, duplicated effort and disconnected systems.
Design
Create a practical automation solution around your existing business.
Build
Configure, integrate, test and put the workflow to work.
Improve
Monitor and refine workflows as your business changes.
After your first conversation, we recommend the right next step
Process Review
We map each process in detail, measure how long it takes your team and calculate the return on automating it, then set out a project plan with timeframes.
See what's includedAutomation project
A defined workflow designed, built and handed over working.
Explore Business Process AutomationConnecting your systems
Information moving between the systems you already use, without retyping.
Explore Systems Integration
WHAT A PROCESS REVIEW GIVES YOU
Then we get into the detail.
In a Process Review we document your processes properly: how the work runs, how long it takes, what automating it would return and a plan for getting it done. Because we build on the systems you already use, turnarounds are fast.
- Detailed workflow maps
- Time and return
- Systems and data review
- Project plan and timeline
EXAMPLE DOCUMENTS
| Stage | 1Wk 1 | 2Wk 2 | 3Wk 3 | 4Wk 4 | 5Wk 5 | 6Wk 6 |
|---|---|---|---|---|---|---|
| Discover | ||||||
| Design | ||||||
| Build | ||||||
| Test with your team | ||||||
| Go live | ||||||
| Improve | ||||||
Examples only. Your plan and figures are worked out from your own processes and systems.
COMMON QUESTIONS
Before you book, quick answers.
What people usually ask once they've seen how we work.
Still have a question?Book an Initial AppointmentHow quickly can something be built?
Turnarounds are fast because we build on the systems you already use. Your project plan sets out the timeframe before any work starts.
Will we need to change our systems?
No. We work with the systems your team already uses and connect them, rather than asking you to replace them.
Who stays in control?
Your people. Routine steps run on their own, approvals and sensitive steps wait for an authorised person, and anything unusual goes to the right person.
What about IT and security?
We work within your existing systems, permissions and security requirements, and happily involve your IT team.
What happens after the Process Review?
You get the maps, the time and return estimate and a project plan. You decide whether to go ahead, and with which process first.
Do you look after it once it's running?
If you'd like us to. Ongoing support covers monitoring, improvements and new workflows as your business grows, and it's optional.
Start with one conversation.
One free conversation, usually 30 minutes to an hour. No preparation needed.
Book an Initial Appointment