WORKFLOW, CUSTOMERS & SALES
Customer enquiries take too long to process
While someone reads, forwards and types an enquiry in, the customer is waiting. Sometimes they don't wait.
Sound familiar?
Did anyone answer that enquiry?
A customer asks a simple question. It passes through four people before anyone answers.
Today · Tuesday, 2:40pm · one email
Example only0hrs
How long the customer waited
- 0hLands in the shared inbox.
- 20h
- 44h
- 72h
With ZerowaitEvery enquiry, answered on time.
Enquiries are read, sorted and sent to the right person straight away, through the phones, inbox, website and CRM you already have. Nothing new for your team to learn.
Answered while they're still interested.
- Nothing forwardedEach enquiry goes straight to the person who handles it.
- Nothing to replaceYour phones, inbox, website and CRM stay. Zerowait connects them, and the details reach the CRM from the email, form or call itself.
- A person where it mattersComplaints, unusual requests and anything sensitive wait for a person.
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Communications take too much manual effort
Your team types the same confirmations and reminders over and over, for email, text and the CRM.
With Zerowait: those messages go out automatically, written the way you'd write them. Anything unusual still goes to a person.
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Phone calls are disconnected from the rest of the business
A call ends and what was said goes with it, unless someone writes it down.
With Zerowait: depending on the phone system you use, calls can be recorded and summarised straight into your CRM: who called, what they wanted and when to call back.
Automate routine work. Keep important decisions human.
Routine enquiries are routed and acknowledged on their own. Complaints, pricing, unusual requests and anything sensitive go to a person, with the details already gathered.
Remove unnecessary work from people, not people from the process.
WORKING WITH YOUR TEAM
How Zerowait can help
We talk with the people who answer the phones and the inbox, then connect those channels to the systems you already use, so each enquiry reaches the right person quickly.
You've recognised the problem. Now take the next step.
You don't need to know how enquiries should flow before speaking with us. Let's talk about where they wait and how quickly you'd like to answer.
Book an Initial Appointment